Submit a ticket

Requester *

Subject *

Important – Please enter a brief description and overview. Then select the appropriate “How can we help today?” Once selected additionally required question may be displayed. Please ensure all questions are answered.

Please describe your issue *

How can we help today? *

<label for="helpdesk_ticket_custom_field_priority_displayed_310646" class="form-check-label ">
			Important – By ticking this box you agree that you have checked to ensure you are running the latest version of the software to which you are entitled before raising a support request. Support requests for outdated versions will not be accepted.
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_customer_sla_priority_310646">
    <label for="helpdesk_ticket_custom_field_customer_sla_priority_310646" class=" form-label">
    	Your Priority (Based on User Productivity)
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000225634}"}'value="New Installation">
            New Installation
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000464153}"}'value="Trial Software">
            Trial Software
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000248662}"}'value="CRM Integration Issues">
            CRM Integration Issues
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000121991}"}'value="Low - An issue that does not cause a Productivity loss or a request for scheduled work">
            Low - An issue that does not cause a Productivity loss or a request for scheduled work
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000121992}"}'value="Normal (At least 10% of users experience productivity loss)">
            Normal (At least 10% of users experience productivity loss)
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000121993}"}'value="High (At least 25% of users experience productivity loss)">
            High (At least 25% of users experience productivity loss)
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000121994}"}'value="Very High (More than 50% of users experience productivity loss)">
            Very High (More than 50% of users experience productivity loss)
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000121995}"}'value="Critical (Site is completely down and unusable)">
            Critical (Site is completely down and unusable)
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_distributor_310646" class=" form-label">
			Distributor details (If applicable)
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_reseller_310646" class=" form-label">
			Reseller Details (If applicable)
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_end_user_customer_details_310646" class="form-label">
			Name of End User or Customer Details
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_end_user_customer_details_310646"
  	name="helpdesk_ticket[custom_field][end_user_customer_details_310646]"
    rows="6"
    cols=""
  	required
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_serial_number_310646" class=" form-label">
			Serial Number / Access Code
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_date_first_installed_310646" class=" form-label">
			Date First Installed
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_date_issue_reported_310646" class=" form-label">
			Date Issue Reported
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_total_number_of_users_310646" class=" form-label">
			Total Number Of Users
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_total_numbers_of_users_effected_310646" class=" form-label">
			Total Numbers Of Users Affected
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_version_of_software_310646" class=" form-label">
			Version of Software used - Please do NOT enter 'latest'
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_build_number_310646" class=" form-label">
			Build Number? Please do NOT enter 'latest'
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_operating_system_being_used_310646" class=" form-label">
			Operating System Being Used. If Windows 10, please provide specific version of Windows 10, e.g 1510
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_platform_afected_310646">
    <label for="helpdesk_ticket_custom_field_platform_afected_310646" class=" form-label">
    	Main Platform Affected
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000157950}"}'value="Client PC">
            Client PC
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000157951}"}'value="Client Mac">
            Client Mac
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000157952}"}'value="UC Server">
            UC Server
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000157953}"}'value="UC Server &amp; Client">
            UC Server &amp; Client
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000800416}"}'value="Chrome Extension">
            Chrome Extension
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_pbxphone_system_details_modelversionfirmware_310646" class=" form-label">
			Phone System Details (e.g. Model/Version/Platform)
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_frequency_of_errorissue_310646">
    <label for="helpdesk_ticket_custom_field_frequency_of_errorissue_310646" class=" form-label">
    	Frequency of error/issue
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000122083}"}'value="Once">
            Once
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000121986}"}'value="Consistently">
            Consistently
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000121987}"}'value="Regularly">
            Regularly
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000121988}"}'value="Now &amp; Then">
            Now &amp; Then
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_client_ref_310646" class=" form-label">
			Your Reference Number
			
			
		</label>

<label for="helpdesk_ticket_custom_field_cf_note_by_ticking_this_box_you_confirm_that_this_issue_not_site_specific_or_a_support_request_and_no_sla_or_timescale_can_be_provided_310646" class="form-check-label ">
			Please confirm you are asking a general question about how our software works, and not a support request. All support requests will only be actioned when choosing 'Support Request' from the above menu. No SLAs can be provided for Technical Questions
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_your_account_manager_distributor_name_310646" class=" form-label">
			Your Account Manager / Distributor Name
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_your_account_manager_distributor_email_310646" class=" form-label">
			Your Account Manager / Distributor Email
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_applicationdatabase_name_310646" class=" form-label">
			Application/Database Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_web_page_where_the_application_described_310646" class=" form-label">
			Web page (where the application described)
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<label for="helpdesk_ticket_custom_field_i_have_attached_screenshots_of_application_310646" class="form-check-label ">
			I have attached screenshots of application
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_number_of_users_requiring_integration_310646" class=" form-label">
			Expected number of licenses required for this opportunity?
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<label for="helpdesk_ticket_custom_field_cf_windows_os_310646" class="form-check-label ">
			For Windows OS
			
			
		</label>

<label for="helpdesk_ticket_custom_field_cf_for_macos_310646" class="form-check-label ">
			For MacOS
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_product_name_if_known_310646" class=" form-label">
			Product name (if known)
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_end_customer_required_delivery_date_310646" class=" form-label">
			End Customer Required delivery date?
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_expected_integration_click_to_call_310646">
    <label for="helpdesk_ticket_custom_field_expected_integration_click_to_call_310646" class=" form-label">
    	Expected integration - Click to Call?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000122309}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000122310}"}'value="No">
            No
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_expected_integration_call_preview_310646">
    <label for="helpdesk_ticket_custom_field_expected_integration_call_preview_310646" class=" form-label">
    	Expected integration - Call Preview?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000122311}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000122312}"}'value="No">
            No
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_expected_integration_screen_popping_310646">
    <label for="helpdesk_ticket_custom_field_expected_integration_screen_popping_310646" class=" form-label">
    	Expected integration - Screen Popping?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000122313}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000122314}"}'value="No">
            No
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_expected_integration_address_book_searching_310646">
    <label for="helpdesk_ticket_custom_field_expected_integration_address_book_searching_310646" class=" form-label">
    	Expected integration - Address Book Searching?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000122315}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000122316}"}'value="No">
            No
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_expected_integration_call_activity_logging_310646">
    <label for="helpdesk_ticket_custom_field_cf_expected_integration_call_activity_logging_310646" class=" form-label">
    	Expected integration - Call Activity Logging? 
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000765472}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000765473}"}'value="No">
            No
          </option>

</select>

<label for="helpdesk_ticket_custom_field_cf_if_you_have_requested_call_activity_logging_please_be_aware_this_feature_is_only_available_on_standard_integrations_310646" class="form-check-label ">
			If you have requested Call activity logging, please be aware this feature is only available on with a Partnership agreement or on Standard Integrations
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_expected_integration_add_contact_310646">
    <label for="helpdesk_ticket_custom_field_cf_expected_integration_add_contact_310646" class=" form-label">
    	Expected integration - Add Contact? 
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000765470}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000765471}"}'value="No">
            No
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_customers_country_of_residence_310646" class=" form-label">
			Customer’s Country of residence
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_additional_info_310646" class="form-label">
			Additional Info you want our AIRP team to be aware off
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_additional_info_310646"
  	name="helpdesk_ticket[custom_field][additional_info_310646]"
    rows="6"
    cols=""
  	
  	
		placeholder=""
    
  >&lt/textarea&gt

<label for="helpdesk_ticket_custom_field_cf_airps_will_in_most_cases_require_assistance_in_obtaining_any_documentation_to_support_our_features_310646" class="form-check-label ">
			AIRPs will in most cases require assistance in obtaining any documentation to support our features
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_additional_contact_information_310646" class="form-label">
			Additional contact information
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_additional_contact_information_310646"
  	name="helpdesk_ticket[custom_field][additional_contact_information_310646]"
    rows="6"
    cols=""
  	
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_stage_1_reference_number_310646" class=" form-label">
			Stage 1 Reference Number
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_requester_company_details_310646" class="form-label">
			Requester Company Details
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_requester_company_details_310646"
  	name="helpdesk_ticket[custom_field][requester_company_details_310646]"
    rows="6"
    cols=""
  	required
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_contact_person_name_for_all_correspondence_310646" class=" form-label">
			Contact Person Name (For All Correspondence)
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_contact_person_email_for_all_correspondence_310646" class=" form-label">
			Contact Person Email (For All Correspondence)
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_end_user_company_name_310646" class=" form-label">
			End User Company Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_end_user_contact_details_310646" class=" form-label">
			End User Contact Details
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_customers_country_of_residence58969_310646" class=" form-label">
			End User’s Country of residence
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_full_application_name_310646" class=" form-label">
			Full Application Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_application_database_310646" class=" form-label">
			What database is the application built on
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_application_version_details_310646" class=" form-label">
			Application Version Details
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_odbc_drivers_310646">
    <label for="helpdesk_ticket_custom_field_odbc_drivers_310646" class=" form-label">
    	Are ODBC drivers readily available?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000229904}"}'value="Unknown">
            Unknown
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000229905}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000229906}"}'value="No">
            No
          </option>

</select>

<label for="helpdesk_ticket_custom_field_web_based_application_310646" class="form-check-label ">
			Web Based Application
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_web_based_is_it_hosted_310646">
    <label for="helpdesk_ticket_custom_field_web_based_is_it_hosted_310646" class=" form-label">
    	For a Web based application - Is it Hosted
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000229907}"}'value="Application Not Web Based">
            Application Not Web Based
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000229908}"}'value="No">
            No
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000229909}"}'value="Yes">
            Yes
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_programing_language_310646" class=" form-label">
			What programming language was used in development?
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_api_310646">
    <label for="helpdesk_ticket_custom_field_api_310646" class=" form-label">
    	Is there an API?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000229910}"}'value="Unknown">
            Unknown
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000229911}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000229912}"}'value="No">
            No
          </option>

</select>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_application_brief_descripton_310646" class="form-label">
			Does the application already support any Telephony? Please provide details
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_application_brief_descripton_310646"
  	name="helpdesk_ticket[custom_field][application_brief_descripton_310646]"
    rows="6"
    cols=""
  	
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group  helpdesk_ticket_custom_field_licence_request_type_310646">
    <label for="helpdesk_ticket_custom_field_licence_request_type_310646" class=" form-label">
    	Licence Request Type
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000290067}"}'value="Release Existing Licence">
            Release Existing Licence
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000290068}"}'value="New NFR Request">
            New NFR Request
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000290069}"}'value="Existing NFR Renewal">
            Existing NFR Renewal
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000290070}"}'value="Check Licence Data">
            Check Licence Data
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000509778}"}'value="Trial Licences">
            Trial Licences
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000803088}"}'value="Select Installer Cancellation">
            Select Installer Cancellation
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000290071}"}'value="Other">
            Other
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_existing_serial_310646" class=" form-label">
			Existing Serial (where applicable)
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_release_code_310646" class=" form-label">
			Release Code (If applicable)
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_licencing_end_user_data_310646" class="form-label">
			End User Data (if applicable)
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_licencing_end_user_data_310646"
  	name="helpdesk_ticket[custom_field][licencing_end_user_data_310646]"
    rows="6"
    cols=""
  	
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group  helpdesk_ticket_custom_field_cf_which_of_the_following_was_ordered_for_scheduling_310646">
    <label for="helpdesk_ticket_custom_field_cf_which_of_the_following_was_ordered_for_scheduling_310646" class=" form-label">
    	What is your relationship to Mondago?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000790455}"}'value="Distributor">
            Distributor
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000790456}"}'value="Reseller">
            Reseller
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000790457}"}'value="Other">
            Other
          </option>

</select>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_cf_if_other_please_explain_310646" class="form-label">
			If Other please explain
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_cf_if_other_please_explain_310646"
  	name="helpdesk_ticket[custom_field][cf_if_other_please_explain_310646]"
    rows="6"
    cols=""
  	
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_partner_company_name_310646" class=" form-label">
			Installation Contact (Reseller) Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_resellerdistributor_technical_resource_email_310646" class=" form-label">
			Installation Contact (Reseller) Contact Email
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_resellerdistributor_technical_resource_telephone_number_310646" class=" form-label">
			Installation Contact (Reseller) Telephone Number
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_who_will_be_performing_the_installation_310646">
    <label for="helpdesk_ticket_custom_field_cf_who_will_be_performing_the_installation_310646" class=" form-label">
    	Who will be performing the Installation?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000831194}"}'value="Distributor">
            Distributor
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000831195}"}'value="Reseller">
            Reseller
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000831196}"}'value="Other">
            Other
          </option>

</select>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_cf_if_other_please_explain604201_310646" class="form-label">
			If Other please explain
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_cf_if_other_please_explain604201_310646"
  	name="helpdesk_ticket[custom_field][cf_if_other_please_explain604201_310646]"
    rows="6"
    cols=""
  	
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_end_customer_company_name_310646" class=" form-label">
			End Customer Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_cf_end_customer_address_310646" class="form-label">
			End Customer Address
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_cf_end_customer_address_310646"
  	name="helpdesk_ticket[custom_field][cf_end_customer_address_310646]"
    rows="6"
    cols=""
  	required
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_end_customer_pbx_details_310646" class=" form-label">
			End Customer PBX/Phone System Details
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_is_integration_into_any_3rd_party_applications_required_310646" class="form-label">
  	Remote Installation Type
		
			<span class="fw-asterisk">*</span>
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_is_integration_into_any_3rd_party_applications_required_310646"
  	name="helpdesk_ticket[custom_field][cf_is_integration_into_any_3rd_party_applications_required_310646]"
  	required
  	
    
    	data-nested-choices = "[[&quot;Remote Installation for Basic client installation only- up to two clients&quot;,&quot;Remote Installation for Basic client installation only- up to two clients&quot;,[[&quot;Installation Only - No CRM Integration on 2 Windows computers&quot;,&quot;Installation Only - No CRM Integration on 2 Windows computers&quot;,[]],[&quot;Installation Only - No CRM Integration on 1 Windows computer and 1 Mac&quot;,&quot;Installation Only - No CRM Integration on 1 Windows computer and 1 Mac&quot;,[]],[&quot;Installation Only - No CRM Integration on 2 Mac computers&quot;,&quot;Installation Only - No CRM Integration on 2 Mac computers&quot;,[]]]],[&quot;Remote Installation for &#39;Standard / Controlled&#39; application integration (new site) up to two clients&quot;,&quot;Remote Installation for &#39;Standard / Controlled&#39; application integration (new site) up to two clients&quot;,[[&quot;A Remote Integration on 2 Windows computers&quot;,&quot;A Remote Integration on 2 Windows computers&quot;,[]],[&quot;A Remote Integration on 1 Windows computer and 1 Mac computer&quot;,&quot;A Remote Integration on 1 Windows computer and 1 Mac computer&quot;,[]],[&quot;A Remote Integration on 2 Mac computers&quot;,&quot;A Remote Integration on 2 Mac computers&quot;,[]]]],[&quot;Remote Installation for &#39;Standard / Controlled&#39; application integration (existing site) up to two clients&quot;,&quot;Remote Installation for &#39;Standard / Controlled&#39; application integration (existing site) up to two clients&quot;,[[&quot;A Remote Integration on 2 Windows computers&quot;,&quot;A Remote Integration on 2 Windows computers&quot;,[]],[&quot;A Remote Integration on 1 Windows computer and 1 Mac computer&quot;,&quot;A Remote Integration on 1 Windows computer and 1 Mac computer&quot;,[]],[&quot;A Remote Integration on 2 Mac computers&quot;,&quot;A Remote Integration on 2 Mac computers&quot;,[]]]],[&quot;Remote Installation for Basic client installation and &#39;Standard / Controlled&#39; application integration up to two clients&quot;,&quot;Remote Installation for Basic client installation and &#39;Standard / Controlled&#39; application integration up to two clients&quot;,[[&quot;Remote Installation for Basic client installation and Remote Integration on 2 Windows computers&quot;,&quot;Remote Installation for Basic client installation and Remote Integration on 2 Windows computers&quot;,[]],[&quot;Remote Installation for Basic client installation and Remote Integration on 1 Windows computer and 1 Mac computer&quot;,&quot;Remote Installation for Basic client installation and Remote Integration on 1 Windows computer and 1 Mac computer&quot;,[]],[&quot;Remote Installation for Basic client installation and Remote Integration on 2 Mac computers&quot;,&quot;Remote Installation for Basic client installation and Remote Integration on 2 Mac computers&quot;,[]]]],[&quot;AIRP Field Trial&quot;,&quot;AIRP Field Trial&quot;,[[&quot;Integration Field Trial on a single Windows computer&quot;,&quot;Integration Field Trial on a single Windows computer&quot;,[]],[&quot;Integration Field Trial on a single Mac computer&quot;,&quot;Integration Field Trial on a single Mac computer&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:9000004153,&quot;label&quot;:&quot;Installation Types available &quot;,&quot;label_in_portal&quot;:&quot;Installation Types available&quot;,&quot;name&quot;:&quot;cf_please_confirm_you_have_purchased_the_correct_licenses_310646&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "true"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Remote Installation for Basic client installation only- up to two clients">
          Remote Installation for Basic client installation only- up to two clients
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Remote Installation for &#39;Standard / Controlled&#39; application integration (new site) up to two clients">
          Remote Installation for 'Standard / Controlled' application integration (new site) up to two clients
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Remote Installation for &#39;Standard / Controlled&#39; application integration (existing site) up to two clients">
          Remote Installation for 'Standard / Controlled' application integration (existing site) up to two clients
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Remote Installation for Basic client installation and &#39;Standard / Controlled&#39; application integration up to two clients">
          Remote Installation for Basic client installation and 'Standard / Controlled' application integration up to two clients
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="AIRP Field Trial">
          AIRP Field Trial
         </option>

</select>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_cf_are_there_any_other_customer_requirements_310646" class="form-label">
			Description of work required 
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_cf_are_there_any_other_customer_requirements_310646"
  	name="helpdesk_ticket[custom_field][cf_are_there_any_other_customer_requirements_310646]"
    rows="6"
    cols=""
  	required
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_end_customer_serial_number_310646" class=" form-label">
			License Serial Number (if appropriate)
			
			
		</label>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_all_client_computers_match_or_exceed_the_specifications_provided_310646" class="form-label">
  	All client computers match or exceed the specifications provided?
		
			<span class="fw-asterisk">*</span>
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_all_client_computers_match_or_exceed_the_specifications_provided_310646"
  	name="helpdesk_ticket[custom_field][cf_all_client_computers_match_or_exceed_the_specifications_provided_310646]"
  	required
  	
    
    	data-nested-choices = "[[&quot;Yes&quot;,&quot;Yes&quot;,[[&quot;Yes&quot;,&quot;Yes&quot;,[[&quot;Windows Server 2016 or earlier&quot;,&quot;Windows Server 2016 or earlier&quot;],[&quot;Windows Server 2019 or newer&quot;,&quot;Windows Server 2019 or newer&quot;]]],[&quot;No&quot;,&quot;No&quot;,[[&quot;Windows 8 or earlier&quot;,&quot;Windows 8 or earlier&quot;],[&quot;Windows 10&quot;,&quot;Windows 10&quot;],[&quot;Windows 11 or newer&quot;,&quot;Windows 11 or newer&quot;],[&quot;macOS 11 or lower&quot;,&quot;macOS 11 or lower&quot;],[&quot;macOS 12 or higher&quot;,&quot;macOS 12 or higher&quot;]]]]],[&quot;No&quot;,&quot;No&quot;,[[&quot;We are unable to proceed unless client computers exceed our minimum system requirements&quot;,&quot;We are unable to proceed unless client computers exceed our minimum system requirements&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:9000004154,&quot;label&quot;:&quot;Is this a Terminal Services or Citrix environment?&quot;,&quot;label_in_portal&quot;:&quot;Is this a Terminal Services or Citrix environment?&quot;,&quot;name&quot;:&quot;cf_is_this_a_terminal_services_or_citrix_environment_310646&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;},{&quot;id&quot;:9000004155,&quot;label&quot;:&quot;What Operating System is the customer using?&quot;,&quot;label_in_portal&quot;:&quot;What Operating System is the customer using?&quot;,&quot;name&quot;:&quot;cf_operating_system_level_310646&quot;,&quot;level&quot;:3,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "true"
  	
  >
   
     <option value>Choose...</option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_customer_application_name_310646" class=" form-label">
			Application / CRM name to be integrated with (if applicable)
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_application_crm_version_to_be_integrated_with_if_applicable_310646" class=" form-label">
			Application / CRM version/edition to be integrated with (if applicable)
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_customer_application_vendor_310646" class=" form-label">
			Application / CRM vendor to be integrated with (if applicable)
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_cf_application_crm_integrations_expectations_310646" class="form-label">
			Remote Installation / Integration Expectations
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_cf_application_crm_integrations_expectations_310646"
  	name="helpdesk_ticket[custom_field][cf_application_crm_integrations_expectations_310646]"
    rows="6"
    cols=""
  	required
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_internal_use_ticket_type_310646" class=" form-label">
			Please use Remote Installation Request instead of this ticket type. This ticket type is only visible for legacy use. New tickets of this type will be rejected.
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_contact_information_details_310646" class=" form-label">
			Any other relevant information/details?
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_existing_airp_ticket_number_310646" class=" form-label">
			Existing AIRP Ticket Number
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_integration_name_310646" class=" form-label">
			Integration Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_preparation_pack_number_310646" class=" form-label">
			Preparation Pack/Remote Installation Reference
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_customer_name_310646" class=" form-label">
			Customer Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_serial_number_310646" class=" form-label">
			Serial Number
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_number_of_users_310646" class=" form-label">
			Number of new users requiring unlock code
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_existing_unlock_code_if_applicable_310646" class=" form-label">
			Existing Unlock Code (if applicable)
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_version_of_software_310646">
    <label for="helpdesk_ticket_custom_field_cf_version_of_software_310646" class=" form-label">
    	Version of our software where you wish to use the unlock code
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000813229}"}'value="Version 3.2.1 or earlier">
            Version 3.2.1 or earlier
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000813230}"}'value="Version 4.0 or newer">
            Version 4.0 or newer
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_company_name_310646" class=" form-label">
			Your Company Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_company_position_310646" class=" form-label">
			Your Position/Title
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_company_location_310646">
    <label for="helpdesk_ticket_custom_field_cf_company_location_310646" class=" form-label">
    	Your Company Location
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000651537}"}'value="UK">
            UK
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000651538}"}'value="Europe">
            Europe
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000651539}"}'value="North America">
            North America
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000651540}"}'value="Rest of the World">
            Rest of the World
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_existing_partner_310646">
    <label for="helpdesk_ticket_custom_field_cf_existing_partner_310646" class=" form-label">
    	Is your Company an Existing Partner
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000651541}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000651542}"}'value="No">
            No
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000651543}"}'value="Unknown">
            Unknown
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_your_company_name_310646" class=" form-label">
			Your Company Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_what_is_the_name_of_your_application_310646" class=" form-label">
			What is the name of your application?
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_is_you_company_the_developer_of_the_application_310646">
    <label for="helpdesk_ticket_custom_field_cf_is_you_company_the_developer_of_the_application_310646" class=" form-label">
    	Is your company the developer of the application?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000678030}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000678031}"}'value="No">
            No
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_are_you_the_programmer_310646">
    <label for="helpdesk_ticket_custom_field_cf_are_you_the_programmer_310646" class=" form-label">
    	Are you the programmer?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000678032}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000678033}"}'value="No">
            No
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_which_of_our_apis_are_you_usingplanning_to_use_310646">
    <label for="helpdesk_ticket_custom_field_cf_which_of_our_apis_are_you_usingplanning_to_use_310646" class=" form-label">
    	Which of our API&#39;s are you using/planning to use?
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000678034}"}'value="TAPI">
            TAPI
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000678035}"}'value="SIMPLE API">
            SIMPLE API
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000678036}"}'value="UC-API">
            UC-API
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_what_telephone_system_are_you_connecting_to_310646" class=" form-label">
			What telephone system are you connecting to?
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_any_other_relevant_informationdetails_310646" class=" form-label">
			Any other relevant information/details?
			
			
		</label>

<label for="helpdesk_ticket_custom_field_cf_please_note_we_will_endeavour_to_answer_your_question_as_soon_as_possible_but_you_agree_that_by_making_this_request_and_due_to_the_nature_of_this_service_we_can_not_provide_a_specific_sla_or_timescale_310646" class="form-check-label ">
			PLEASE NOTE: We will endeavour to answer your question as soon as possible but you agree that by making this request and due to the nature of this service we can not provide a specific SLA or timescale.  
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_company_name_310646" class=" form-label">
			Your Company Name
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_installation_type_310646">
    <label for="helpdesk_ticket_custom_field_cf_installation_type_310646" class=" form-label">
    	Installtion Type
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000700159}"}'value="New">
            New
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000700160}"}'value="Existing">
            Existing
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000700161}"}'value="Unknown">
            Unknown
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_serial_number_if_known_310646" class=" form-label">
			Serial Number if known
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_do_you_required_software_assurance_310646">
    <label for="helpdesk_ticket_custom_field_cf_do_you_required_software_assurance_310646" class=" form-label">
    	If new order do you require Software Assurance
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>9000700162}"}'value="No - Existing site under SA">
            No - Existing site under SA
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000700163}"}'value="Yes - New site">
            Yes - New site
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>9000700164}"}'value="Yes - Existing site without SA">
            Yes - Existing site without SA
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_number_of_extensions_that_require_monitoring_310646" class=" form-label">
			Number of users/extension
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_software_version_full_build_number_310646" class=" form-label">
			Software Version & Full Build Number
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_cf_test_accounts_310646" class="form-label">
			Any Test Accounts that you can provide for our testing purposes
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_cf_test_accounts_310646"
  	name="helpdesk_ticket[custom_field][cf_test_accounts_310646]"
    rows="6"
    cols=""
  	
  	
		placeholder=""
    
  >&lt/textarea&gt

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